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AIMS

Governance Matters aims to provide an effective service and positive experience that adds value for its clients. This will be achieved by:

• Promoting equal opportunities and anti-discriminatory practice in all areas of its work

• Exercising independent objective judgement in providing advice to clients

• Respecting and ensuring client confidentiality

• Being enthusiastic and constructive in working with clients to help them achieve what they can

• Being straightforward, clear and understanding with clients

• Advising clients of any potential conflicts of interest

• Continually enhancing and improving the skills, knowledge and experience of the consultancy in order to provide clients with an effective and reliable service

•  Being environmentally responsible in the way that the consultancy works and in the recommendations it makes to clients

• Striving to provide the best possible services to clients at all times

• Being approachable, helpful, fair and honest at all times with clients

• Offering a personal, tailored approach to all client organisations

• Working with clients to identify and implement achievable options and solutions and offering cost effective support

• Providing practical support as part of the service

•  Combining the culture and value of the sector with essential business skills

• Working closely with client organisations, sharing their vision and advising and supporting them to achieve and exceed their goals

VALUES

Governance Matters will:

• Ensure work is pitched appropriately

• Ensure honesty and integrity at all times

• Have respect for individual beliefs and values

• Respond to customer needs

• Be flexible at all times

• Create supportive and safe environments when working with clients

• Work with clients to enable sustainability of services and proposed developments

• Promote the importance of partnership working

•  Identify creative solutions to clients needs

• Offer practical support

• Ensure measurable results are achieved

• Work with enthusiasm and commitment at all times

• Deliver high quality, cost effective consultancy services

• Ensure services are tailored to clients organisational needs

• Undertake to build relationships based on trust, mutual respect, liking and understanding

• Empower clients to sustain change and development

• Ensure good practice relating to equal opportunities and anti-discriminatory practice are integral to the services it delivers